The employee is frequently required to sit and reach with hands and arms. To ensure maximum possible service availability and performance To provision customer network services on core equipment To provide support services for Engineering and other technical teams 5 plus years of related experience; technology certification preferred i. Excellent verbal and written communication, interpersonal and customer service skills Self-starter, able to work independently and as part of a team in a fast paced environment Expert knowledge of network switching and routing Knowledge of VoIP H.
Identification, diagnosis and resolution of VoIP system issues Configuration, deployment, maintenance of VoIP system components and software Configuration, deployment and management of VoIP system monitoring Performance Analysis and capacity planning for VoIP system expansion and upgrade Ensure VoIP devices are configured and maintained in accordance with appropriate standards, best practices, and regulatory compliance requirements.
Effectively communicate both technical details and summarized impact analysis to Management Keep abreast of new technologies and recommend adoption as appropriate. Implements and maintains switches, routers, gateways, security firewalls, and VoIP telephony infrastructure. Provides support to the Stewart Enterprise for voice based services including cloud based services Support the user community via Service NOW tickets , and provide recommendations Manage the designs and implementation of voice based solutions or modifications for the Stewart Enterprise Operate as a Level 3 Voice Engineer Place orders with Vendors, prepare Changes controls, Purchase Request, Produce BOM, order circuits, and MACD for Voice services Design, implement, maintain, recommend, and support local and remote portions of the Stewart enterprise Voice Solutions.
Levels are assigned based on a candidate's level of education and relevant experience and taking into consideration internal equity If interested please contact Justin Allen Acting as lead engineer for all networking, telecom, and contact center solutions. Support for the Sytel Predictive dialing platform is also part of the role. Cisco desktop phones, softphones, as well as support for video conferencing is required. Industry Certification or equivalent knowledge on Cisco Systems as noted above Proficient knowledge of voice system administration and deployment concepts Experience in production support processes and problem resolution according to service-level agreements Knowledge of infrastructure capacity planning and infrastructure on-going support.
Assists in developing technology to be deployed internally for various networks Develops technical standards and interface applications. Evaluates new products and provides network problem resolutions to create and maintain optimal network solutions Serves as a technical resource across functional teams to ensure consistent knowledge of network architectures Prepares requirements, evaluates products and selects local and wide-area networks for large sized projects.
Analyze, design, test, document, implement and support of regional converged voice and video technologies Voice and video capacity planning, performance tuning, troubleshooting, and service improvement Research and recommend contemporary and emerging technologies for deployment across the enterprise in support of voice and video collaboration Recommend future voice and video service models on-prem, off-prem, mixed, managed, etc.
Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio. Must understand the actual protocol messaging.
Three or more years of Cisco Voice Administration, including video and gateway technology Experience with H. Setup and installation of Linux Server Troubleshoot hardware and peripheral problems Understand technical issues and develop procedures and checklists for future references Troubleshoot networking issues which affect voice quality Liaise with internal teams for a better resolution of problems and reducing knowledge gaps Involve in new and existing projects Excellent oral and written communications in English Good technical aptitude including excellent troubleshooting skills Willing to learn new technologies and systems quickly, and adapt to a very fast paced, fast-changing environment.
Responsible for designing, deploying, installing and configuring complex Cisco IPT solutions This includes application design efforts within UCCE to support an Enterprise Contact Center environment The candidate may also be tasked with network support as it relates to the Cisco VOIP environment and isolate and resolve complex problems utilizing appropriate diagnostic tools The candidate will also be required to provide mentoring, training, and support to other Voice Engineers as needed Perform application design updates across all components of the system Work and Collaborate with Project Teams including Outsourced engineers, contract resources and 3rd Party Vendors Provide consistent and frequent project status updates Global Change Management Processes Ensures compliance with data security policies and procedures Installs and tests product and operating systems upgrades Supporting tools used to support the Veritas voice environment Cisco Unified Call Manager Clusters version 9.
Additional experience with Cisco routing and switching, wireless, Cisco ASA firewalls a plus Enterprise Architecture methodologies are a plus Excellent communication, architecture and troubleshooting skills required. Senior technical expert with experience influencing technical decisions and leading team members. Curious and excited by new ideas Energized by a fast-paced environment Able to understand and translate business needs into leading-edge technology Comfortable working as part of a connected team, but self-motivated Community-focused, dependable and committed Exceptionally detail-oriented.
Candidates should complete ownership of the incident with regards to the engagement with client and stakeholders Basic to intermediate knowledge on ITIL processes. Out of hours support on an on-call basis will also be required. Experience in managing and maintaining high availability Cisco Voice systems Financial sector or equivalent experience in large global professional services organisations An understanding of working across multiple regions within a global organisation and the challenges of working with various time zones, language and cultural differences Experience in Service Management with specific focus on change, incident and capacity management Voice, video and collaboration architecture and design Attention to detail and an ability to produce and maintain complex network schematics and generate professional documentation such as design briefs, process documents and audit reports Experience in working on large scale projects and working with project teams providing technical guidance in planning phases and hands-on implementation Advanced Cisco Unified Communications Manager and associated Cisco products Advanced CUCM Dial Plan Voice signalling protocols: SIP, SCCP, MGCP, H.
Perform proactive platform systems management Resolve operational issues Ongoing upgrade and maintenance of associated platforms Perform root-cause analysis and solve problems Design and implement solution to meet service and business requirements Work with product vendors to troubleshoot issues Provide first-class system support from initial contact to closure Execute maintenance and disaster recovery tests on a scheduled basis or as required.
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University of Phoenix - Burlington Learning Center. Create a Voice Engineer Resume. To write great resume for voice engineer job, your resume must include: Your contact information Work experience Education Skill listing. Education on a Voice Engineer Resume. Professional Skills in Voice Engineer Resume. Create, modify and represent appropriate change records required prior to implementing or hand-off Experience working on a migration team. Experience For Uc-voice Engineer Resume.
Professional experience in the Information Technologies field or equivalent course work Experience in Agile and Lean development processes Demonstrated ability as a subject matter expert in UC, network support and network admin Experience with packet analyzers Wireshark Ensures accuracy and completion of work performed and evaluates the effectiveness of results.
Demonstrated analytical and problem solving skills, attention to detail Excellent organizational, documentation and time management skills Good organizational, time management, and service delivery skills Excellent organisational skills, a team player, able to work under pressure Have strong knowledge in application development software language skills. Experience with vendor management and demonstrated ability to work alongside external parties carriers, hosting vendors Prior experience in design, installation, configuration, and testing of packet based voice deployments Prior hands-on experience with large scale voice deployments including the PSTN Exceptional interpersonal and writing skills Strong Experience in VXML scripting and IVR development.
Skills For Uc-voice Engineer Resume. Detailed voice knowledge and prior experience Min 6 yrs with the following Experience with Cisco Call Manager. Deployment and Migration experience. Strong Experience in project management and detailed technical planning Effectively contributes to team goals Communicate effectively with supervisors, peers, project managers, and stakeholders Communicate effectively and continually seeks opportunities to increase internal customer satisfaction and deepen customer relationships Exceptional interpersonal skills, including teamwork, negotiation and ability to interface with VIPs Related experience in voice infrastructure experience.
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Voice Engineer Resume Objective : operate and troubleshoot equipment with career opportunity that will offer and operated various virtual Cisco with a winning team that. Installed and tested Nortel Companion for the entire telecom suite. Provided documentation on start-up, shut and updates with enterprise customers. Designed and implemented both large and small voice systems for maintenance and upgrades. Ensured network, system, and voice deliver Cisco best practice remediation's. Answer questions and resolve computer understanding of network configurations and cabling routes to implement the. Plan setup of equipment, Highway to new Cisco. Instructed and educated 8 junior self-motivated IT Engineer with a background in Network Support Services. Terminated and tested Cat 6, Coax, and Fiber-optic connections for voice and data systems. Voice engineer resume sample current and accurate documentation personnel on a daily basis.Find the best Voice Engineer resume examples to help you improve your own resume. Each resume is hand-picked from our large database of real resumes. Find and customize career-winning Voice Engineer resume samples and accelerate your job search. All voice engineer resume samples have been written by. Do you know what to include in your Cisco Voice Engineer resume? View hundreds of Cisco Voice Engineer resume examples to learn the best format, verbs.