The study revealed that some Nigerian banks are not comprehensively training their staff because of its high cost. Hence the customers are not maximally satisfied even with the introduction of electronic banking. Cross-sectional survey design had been employed because the researcher seeks to obtain information from a cross-section of respondents comprising of different customers of different banks. Based on the above, it means 94 customers will be selected from First Bank of Nigeria Plc, 79 customers will be selected from the Guarantee Trust Bank Plc, 60 customers will be selected from the Fidelity Bank Plc, 89 customers will be selected from Access Bank Plc and 76 customers will be selected from Zenith Bank Plc.
Sample size is Three Hundred and Ninety —Eight customers. From the foregoing, the position of the majority is that Service quality of Banks has not improved excellently since the adoption of E-banking. The chart above furthers help to provide deeper insights into the tabular presentation. Table 2: Electronic banking has improved the quality of bank services. The third wave has brought a lot of changes world over; the banking industry has been benefiting greatly through its electronic banking and so on.
Banks have been utilizing these alternative delivery channels to serve their pool of customers with the intention to satisfy them despite all the challenges. Poor network service, insecurity, power failure amongst other issues are the reasons alluded by the customers to their dissatisfaction with the e-banking service. In line with the research findings and conclusions, this study suggests the following:.
The present investigation gives idea of the relationship among customer services, customer satisfaction and customer…. Successful implementation of CRM within the banking system itself requires more effective management of functional…. Thesis on electronic banking. E-banking: challenges and opportunities in the Greek banking sector Though various e-banking systems have been implemented and accepted by the customer, e-payment remains the most widely used of the e-banking solutions Adesina and Ayo, Nonetheless, there are also debates about the causal relationship between customer satisfaction and service quality Brady et al.
FH Willibert Kieven Steuerberater Hence the customers are not maximally satisfied even with the introduction of electronic banking. I don't know if you even deserve this quiz. After coming up with a thesis on student retention specific topic, it is also important to identify the audience for an essay.
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